Legal
Version 1.0 — in effect from 14 August 2026.
This summary is for orientation only. The sections below are the agreement.
1.1 These Terms & Conditions (the “Terms”) are a binding agreement between Sideh Inc., a corporation incorporated under the laws of the Province of Ontario, Canada, carrying on business as SlabPreview from Kitchener, Ontario (“SlabPreview”, “we”, “us”, “our”), and the business that subscribes to or uses the Service (“you”, “your”, the “Provider”).
1.2 You accept these Terms by subscribing, by signing in to the Service, or by embedding the estimator on a website you control — whichever happens first. If you accept on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.
1.3 The Service is sold to businesses. It is not offered to consumers, and it is not intended for anyone under 18. Nothing here creates a contract between us and the homeowners or designers who use your estimator; your relationship with them is yours alone.
1.4 Where a signed order form or written agreement between us conflicts with these Terms, that document governs for the conflicting subject matter only. Otherwise these Terms, the Privacy Policy, and the plan description in effect when you subscribed form the whole agreement. Purchase orders and vendor terms you send us have no effect unless we sign them.
3.1 Subject to these Terms and to payment of the fees, we grant you a non-exclusive, non-transferable, revocable right, for the term of your subscription, to use the Service and to embed the estimator on websites you own or control, for your own business purposes.
3.2 We may add, change or withdraw features. We will not materially reduce the core functionality of a plan you are paying for during a Billing Period you have already paid for; if we do so at renewal, section 26 applies.
3.3 The Service is provided on a hosted basis. You get no right to the source code, and no right to sublicense, resell or provide the Service to third parties as a service of your own, except that letting your own end users use your estimator is exactly what it is for.
4.1 The Service produces indicative pricing and illustrative imagery. It is not a survey, a template, a shop drawing, or a binding quotation.
4.2 Areas, slab counts, cut plans and prices are calculated from the rules, rates and catalogue you configure, applied to measurements an end user enters. Both are inputs we do not verify. Slab counts are produced by a nesting calculation that models edge-to-edge saw cuts; it is a planning aid, not a cutting instruction, and it does not account for seam placement, template tolerances, site conditions or the actual slabs in your rack.
4.3 A Preview is an artistic impression of a stone in a photographed room, generated by a third-party AI model. Natural stone varies slab to slab. Colour, veining, pattern scale, lighting and layout in a Preview will not match the installed result, and no Preview should be relied on as a representation of the material an end user will receive.
4.4 You are responsible for verifying every figure before you contract on it, and for how you present estimates and Previews to your customers. If your own quotations are legally binding on you, that is a consequence of your documents, not ours.
4.5 You will not remove or obscure any disclaimer the Service displays to end users about the nature of an estimate or a Preview.
5.1 You are responsible for your users' accounts and for everything done through them. Keep credentials secure, use them individually rather than sharing one login, and tell us promptly at security@slabpreview.com if you believe an account or key is compromised.
5.2 Your account carries two kinds of key. The publishable key identifies your estimator in a browser and is public by design. The secret key authenticates server-to-server API calls and must never be exposed in client-side code, a public repository, or an embed snippet. We are not liable for use of a secret key you have disclosed.
5.3 Support access. Authorised SlabPreview staff can open your console to provide support, investigate a fault or complete onboarding. That access is scoped to your account, every change made through it is recorded against the individual staff member, and you can request the record. Staff cannot change your subscription, purchase a plan on your behalf, or issue a secret key.
5.4 Your plan may limit the number of user accounts. You are responsible for keeping your user list current, including removing people who leave.
7.1 You will not, and will not permit anyone else to:
7.2 Distributor plans are priced per warehouse location. Each location that operates its own rack, inventory and partner list needs its own subscription.
7.3 We may apply rate limits and technical safeguards, and may investigate suspected breach of this section. Section 24 governs what happens if we find one.
8.1 Provider Content remains yours. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, copy, reformat, transmit and display it, and to make derivative images of it (for example resizing a logo, re-encoding a slab photograph, or applying a stone texture within a Preview), solely to operate and support the Service for you. The licence ends when the content is deleted, except for backup copies still within their retention window.
8.2 Images you upload are decoded and re-encoded by us before they are stored. Slab imagery, swatches and your logo are served from a public, cacheable location because your estimator shows them to anonymous visitors; do not upload anything confidential as a catalogue asset. End-User Content is not stored that way — see section 9.
8.3 We may suspend or remove content that breaches section 7 or that we are required to remove by law. Where practical we will tell you first.
8.4 Aggregated data. We may compile aggregated, de-identified statistics about how the Service is used, and use them to operate, secure, benchmark and improve it. Aggregated data never identifies you, an end user, or your pricing, and we do not publish your figures. We do not use End-User Content to train AI models, and our AI vendors are engaged on terms that do not permit them to either.
9.1 End-User Content — including photographs of the inside of someone's home, together with their name, email, phone number and postal code — is personal information, and much of it is submitted to obtain a quote from you.
9.2 As between us, you are the organization accountable for that personal information under applicable privacy law, including Canada's Personal Information Protection and Electronic Documents Act. You decide what to collect, why, and what you do with a lead once you receive it. We handle it on your behalf and on your instructions, to provide the Service.
9.3 We will process End-User Content only to operate the Service and as these Terms and the Privacy Policy describe; keep it confidential; apply appropriate technical and organizational safeguards; use only the subprocessors listed in the Privacy Policy, under equivalent obligations; assist you, at your reasonable request, with access, correction and deletion requests you receive; and notify you without undue delay of a breach affecting your end users' personal information.
9.4 We do not sell End-User Content, and we do not market to your end users. We do not share one provider's leads with another except where you yourself forward a lead to a partner through the Service.
9.5 Photographs, renders and saved quotes are stored privately and served through short-lived signed links. Those links are capabilities: anyone holding an unexpired one can view the image. Do not republish them.
9.6 If you forward a lead to a partner fabricator or distributor through the Service, you are disclosing your customer's personal information to that partner. Making sure you may lawfully do so is your responsibility.
10.1 We may offer a free trial of a stated length. During it you have the features and allowances of the trial plan, and no payment method is required.
10.2 A trial does not roll into a paid plan by itself. When it ends, access to the console and the estimator stops until you subscribe. We will email the account contact before that happens.
10.3 If you subscribe part-way through a trial, you keep the days remaining on it. Your first payment is taken when the trial ends, not when you subscribe. Trials are provided as-is and may be shortened, extended or withdrawn.
11.1 Fees are those shown on our pricing page or in your order form at the time you subscribe, in US dollars.
11.2 Subscription fees are charged in advance for each Billing Period. Overage (section 12) is charged in arrears on the following invoice.
11.3 Payments are processed by Stripe. You authorise us to charge your payment method for all fees due, including at each renewal. Your card details are held by Stripe, not by us. Keep a valid payment method on file; you can manage it, and download invoices, from your console.
11.4 Fees are exclusive of taxes. You are responsible for all sales, use, GST/HST, VAT and similar taxes, other than taxes on our income. Where we are required to collect a tax, it is added to your invoice.
11.5 Fees are non-refundable except where these Terms say otherwise or law requires it. We do not refund partial periods, unused allowance, or time during which you chose not to use the Service.
11.6 Billing questions. Tell us within 30 days of an invoice if you believe it is wrong, and we will investigate in good faith. Amounts not disputed remain payable.
11.7 We may change our prices. A change takes effect at your next renewal, and we will give you at least 30 days' notice by email first. If you do not accept it, cancel before that renewal.
12.1 Every plan includes a stated number of AI Previews per calendar month. The allowance is counted per calendar month regardless of whether you are billed monthly or annually, and unused allowance does not carry over.
12.2 Only new Previews count. An end user returning to a combination already generated is served the existing image, which is not charged again.
12.3 Once the allowance is used, Previews keep working and each additional one is charged at the overage rate published for your plan, invoiced in arrears. We email you when you cross your allowance.
12.4 Your ceiling. Each account also has a monthly ceiling, expressed as a multiple of its included allowance, at which Previews stop for the remainder of the month. You set that multiple yourself in your console, and we email you as you approach it. The ceiling exists so automated or abnormal traffic cannot produce an unbounded charge — it is not there to limit ordinary customer traffic, and raising it is your decision. Quotes, measurements, PDFs and lead capture are not metered and keep working at the ceiling.
12.5 AI Previews depend on a third-party model (section 17). Volume, throughput and turnaround are not guaranteed, and we may apply technical limits to protect the Service.
12.6 Where we grant a temporary additional allowance as a concession, it applies only to what the Service permits — it does not change what you are invoiced for metered usage, and it expires on the date stated when it was granted.
13.1 Your subscription renews automatically for a further Billing Period at the then-current price, until cancelled.
13.2 Moving to a more expensive plan takes effect immediately. The difference for the remainder of the current period is invoiced and charged at that moment. If the charge fails, nothing changes and you stay on your existing plan.
13.3 Moving to a cheaper plan takes effect at your next renewal. You keep the plan you have paid for until then. Scheduling a new change replaces any change already scheduled.
13.4 Switching from monthly to annual billing takes effect immediately and the annual fee is charged then, in either tier direction.
13.5 While you are on annual billing, switching back to monthly, or down to a cheaper tier, is not self-service — contact us and we will arrange it at your renewal date.
13.6 Changing plan does not end a free trial you are still within.
13.7 Entitlements follow what your subscription actually says. Where our records and your subscription disagree, the subscription governs and we will correct our records.
14.1 You can cancel at any time from your console, through the billing portal. Cancellation takes effect at the end of the Billing Period you have already paid for, and the Service keeps working until then. There is no notice period and no cancellation fee.
14.2 Cancelling does not refund the current period. If you cancel by mistake, you can resume from your console at any time before the end date.
14.3 On the end date your subscription lapses and section 25 applies.
15.1 If a payment fails, Stripe will retry it and we will email you. If your subscription remains unpaid, AI Previews stop. Quotes, measurements, PDFs, your catalogue and lead capture keep working — we do not take your estimator down in front of your own customers over a billing state.
15.2 Amounts more than 30 days overdue may bear interest at 1.5% per month (19.56% per year) or the maximum the law allows, whichever is lower, and we may suspend the account under section 24 or recover reasonable collection costs.
16.1 We aim for high availability but do not commit to an uptime figure under these Terms. No service credits are offered. If you need a contractual service level, talk to us about a written agreement.
16.2 We may perform maintenance, and will give notice of planned work that we expect to be disruptive where it is practical to do so. Emergency and security work may happen without notice.
16.3 Support is by email and through the contact form, in English, during Ontario business hours. We aim to acknowledge within one business day.
16.4 We keep backups of provider and end-user records and take reasonable care to protect them, but backups are a disaster-recovery measure and not an archival service. Keep your own copies of anything you cannot afford to lose.
17.1 The Service depends on third parties — cloud hosting and storage, an AI model provider, a payment processor and an email provider among them. They are listed in the Privacy Policy.
17.2 Features that depend on a third party may be degraded, delayed or unavailable for reasons outside our control, and those providers may change their terms, models or pricing. We may substitute a provider with one offering materially equivalent protections.
17.3 Where you connect the Service to something of your own — your website, your CRM, your own use of our API — that integration is yours to maintain.
18.1 We own the Service and everything in it that is not Provider Content or End-User Content: the software, models, prompts, pricing and layout algorithms, designs, documentation and the SlabPreview name and marks. Nothing in these Terms transfers any of it to you.
18.2 You may state that you use SlabPreview and use our name and logo factually for that purpose. Otherwise, neither party may use the other's marks without written permission — and we will not use your name or logo as a customer reference without your consent.
If you send us suggestions or ideas about the Service, we may use them without restriction and without owing you anything. This does not give us any right to your data or your Provider Content.
20.1 Each party may receive information the other treats as confidential — your pricing, rates, margins and customer lists; our non-public technical and commercial information. Each party will protect the other's confidential information with at least reasonable care, use it only to perform this agreement, and disclose it only to people who need it and are bound to keep it confidential.
20.2 This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed. A party may disclose where legally compelled, giving the other notice first where it is lawful to do so.
21.1 To the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all warranties, conditions and representations, express or implied — including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
21.2 We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that any estimate, slab count, cut plan, area, price or Preview will be accurate, complete or suitable for any particular job.
21.3 Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply only as far as the law permits.
22.1 Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or loss of data, however caused and on any theory of liability, even if advised of the possibility.
22.2 Our total aggregate liability arising out of or relating to the Service and these Terms is limited to the amount you actually paid us in the twelve months immediately before the event giving rise to the claim. If you have paid us nothing — a free trial, for instance — that amount is CAD $100.
22.3 Without limiting the above, we are not liable for any loss arising from an estimate, slab count, cut plan, price or Preview, from a job you quoted, won or lost in reliance on one, from the accuracy of measurements or rules entered into the Service, or from your dealings with an end user or a partner.
22.4 The limits in 22.1 and 22.2 do not apply to your obligation to pay fees, to either party's liability under section 23, to a breach of section 20, or to liability that cannot be limited by law — including fraud, fraudulent misrepresentation, and death or personal injury caused by negligence.
22.5 These allocations of risk are a fundamental basis of the pricing, and survive termination. Any claim must be brought within one year of the date it arose.
23.1 You will defend and indemnify us against third-party claims, and resulting damages, losses and reasonable legal costs, arising from: Provider Content or End-User Content and our permitted handling of it; your use of the Service in breach of these Terms or of law; your quotations, contracts, workmanship or dealings with your customers; or your failure to give end users the notice or obtain the consent that privacy law requires of you.
23.2 We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights. This does not apply where the claim arises from Provider Content, End-User Content, your modifications, or use of the Service in combination with something we did not supply. We may, at our option, modify the Service, obtain a licence, or terminate the affected subscription and refund fees for the unused remainder of the period.
23.3 The party seeking indemnity must give prompt notice, let the other control the defence, and provide reasonable cooperation. No settlement admitting liability may be made without the indemnified party's consent, not to be unreasonably withheld.
24.1 We may suspend or terminate access where you are in material breach of these Terms and have not remedied it within 10 days of notice; where fees are overdue; where use threatens the security, integrity or lawful operation of the Service or of another provider's data; or where we are required to by law.
24.2 We may suspend immediately and without notice where the threat is active — a security incident, an ongoing abuse of the AI features, or unlawful content. We will tell you as soon as reasonably practicable afterwards and restore access once it is resolved.
24.3 Either party may terminate for convenience effective at the end of the current Billing Period. Yours is section 14; ours requires at least 30 days' notice, and we will refund fees covering any period after the effective date.
24.4 Either party may terminate immediately if the other becomes insolvent, makes an assignment for the benefit of creditors, or has a receiver or trustee appointed.
25.1 On the effective date your access ends, your embedded estimator stops serving, and any outstanding fees fall due.
25.2 Export before you go. For 30 days after termination you may ask us in writing for an export of your leads, catalogue and saved quotes, and we will provide it in a common machine-readable format at no charge. Requests after that window may not be recoverable.
25.3 After that period we may permanently delete your account and its data, including photographs, Previews, leads and stored objects. Deletion is irreversible. Residual copies in backups are deleted on our ordinary backup cycle, and records we must keep for legal, tax or audit reasons — invoices, and records of administrative access to your account — are retained for as long as the law requires.
25.4 Sections 2, 8.1 (as to backups), 8.4, 9, 11 (for amounts owed), 18, 19, 20, 21, 22, 23, 25, 28 and 29 survive termination.
26.1 We may update these Terms. We will post the new version here with a new version number and effective date.
26.2 For a change that materially affects your rights or obligations, we will email the account contact at least 30 days before it takes effect. Continuing to use the Service after the effective date is acceptance. If you do not accept, cancel before that date under section 14, and we will refund fees covering any period after it.
26.3 Changes required by law or to address a security risk may take effect immediately.
27.1 To you: by email to the account or billing contact on your account, or posted in the console. Email notices are effective when sent. Keep the address current — a notice to a stale address is still effective.
27.2 To us: by email to legal@slabpreview.com, or through the contact form. Notices to us are effective on acknowledgement or on the second business day after sending, whichever is earlier.
28.1 Assignment. You may not assign this agreement without our written consent, except to a successor of your business by merger or sale of substantially all assets, with notice to us. We may assign it to an affiliate or to a successor of our business.
28.2 Independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship. Neither party may bind the other.
28.3 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including outages of a cloud, AI, payment or network provider. Payment obligations are not excused.
28.4 Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stands.
28.5 Waiver. A failure to enforce a provision is not a waiver of it.
28.6 No third-party beneficiaries. These Terms are for the parties only. No end user acquires rights under them.
28.7 Interpretation. Headings are for convenience. “Including” means “including without limitation”. The English version of these Terms governs.
28.8 Language. The parties have required that these Terms and all related documents be drawn up in English. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.
28.9 Entire agreement. Together with the documents named in section 1.4, these Terms are the entire agreement and supersede all prior discussions and proposals.
29.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
29.2 The parties submit to the exclusive jurisdiction of the courts of Ontario, sitting in the Region of Waterloo, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
29.3 Before filing, the parties will try in good faith to resolve a dispute by giving written notice describing it and conferring for 30 days. This does not apply to claims for non-payment or injunctive relief.
29.4 Each party brings claims in its own capacity only, and not as a plaintiff or class member in any class or representative proceeding.
29.5 You are responsible for compliance with laws that apply where you operate. We make no representation that the Service is appropriate or available in every jurisdiction.
Sideh Inc., carrying on business as SlabPreview — Kitchener, Ontario, Canada.